Section 1
Explain how the deposit works
State the amount, collection method and release procedure in reviewed terms. Distinguish a card authorization from money actually collected and verify provider conditions.
- Disclose the method
- Confirm release conditions
- Keep deposit records separate
Section 2
Record condition at both ends
Use the same inspection checklist and comparable photographs where appropriate. Record existing damage and let the customer review the handover findings.
- Check the same vehicle areas
- Date the evidence
- Record customer observations
Section 3
Assess damage before deciding
Compare return findings with handover evidence and obtain a documented assessment. Explain the proposed action and follow the agreed dispute procedure before any deduction.
- Separate old and new damage
- Keep assessment evidence
- Explain the next step
Before you put this into practice
- Terms disclosed
- Method confirmed
- Handover recorded
- Return compared
- Decision documented
Frequently asked questions
Is a card authorization a collected deposit?
No. An authorization and a completed charge are different. Check the provider's validity, release and capture conditions and explain them accurately to the customer.
How can I distinguish new damage?
Compare consistent handover and return evidence, note the customer's observations and obtain an appropriate assessment. Missing evidence should not be replaced by assumptions.
Does FleetMoto automatically charge for damage?
No automatic damage charge or card collection is promised here. Handle deposit and payment actions through your agreed provider and reviewed procedures.
Next step
Keep the rental context together
Use FleetMoto's customer and rental records to identify the relevant rental while following your separate inspection and deposit process.